(4.8 / 5)8+ Ratings

Hometogo Reviews

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Overall Rating

4.8
8 Reviews
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About Hometogo

HomeToGo is a vacation rental search engine and aggregator founded in 2014 in Berlin, Germany. It allows travelers to search and compare vacation rental properties from various sources, including property management companies and online travel agencies (OTAs) like Airbnb and Booking.com. The platform offers a wide selection of accommodations, including vacation homes, condos, apartments, cabins, and beach houses, and provides tools for travelers to make informed decisions. HomeToGo operates as a marketplace that integrates a vast inventory of properties, enabling guests to book directly on the platform or through the providers' external websites. The company earns revenues through commissions from booking providers and offers flexible listing options for property owners, along with robust customer support.

Hometogo Pros & Cons

Pros of HomeToGo:

  • Large Inventory: HomeToGo offers the world's largest selection of vacation rentals, integrating a vast inventory from multiple providers.
  • User-Friendly Interface: The platform allows for quick and simple searches, comparing offers from various providers in a few seconds.
  • Global Reach: HomeToGo has a strong brand recognition and global reach, ensuring that its partners can attract and retain travelers.
  • Payment Security: The site supports payment methods with a "money-back guarantee" such as Alipay, Mastercard, PayPal, and Visa.

Cons of HomeToGo:

  • Customer Service Issues: Many users have reported dissatisfaction with the availability of customer service, cancellation policies, and overall customer service experience.
  • Cancellation Policy: There have been complaints about the cancellation policy, with some users experiencing difficulties in getting full refunds.
  • Accuracy Issues: Some users have noted inaccuracies in listings, such as incorrect descriptions or missing fees, which can lead to confusion.
  • Mixed Reviews: The platform has received mixed reviews, with some users experiencing positive interactions while others have had negative experiences.

Additional Notes:

  • HomeToGo does not conclude any booking contracts; rental contracts are entered into directly with the provider or property owner.
  • The site has a high trust score according to Scamadviser, but it is recommended to do your own checking to ensure safety.

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Hometogo Customer Reviews (8)

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Nurali Usamov
Nurali Usamov
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Jul 28, 2024
Zachary Allan
Zachary Allan
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Jul 25, 2024
Tia Franklin
Tia Franklin
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Jul 25, 2024
Christina Osborn
Christina Osborn
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Jul 25, 2024
Joseph Hein
Joseph Hein
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Jul 23, 2024
Finlay Baxter
Finlay Baxter
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Jul 23, 2024
Katrin Notten
Katrin Notten
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Jul 22, 2024
Jessica Goodwin
Jessica Goodwin
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Jul 22, 2024

Hometogo Customer’s Q&A

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Hometogo Features and Benefits

Key Features and Benefits of HomeToGo:

  1. Instant Reservations:

    • Instant Booking: Allows travelers to book properties immediately with automatic confirmation and no additional costs or risks.
  2. User-Friendly Design:

    • Simple and Clear Design: Easy to navigate, making it simple for guests to find and book accommodations.
  3. Global Reach:

    • World’s Largest Selection: Offers millions of vacation rentals in over 200 countries, catering to diverse audiences.
  4. Customizable Filters:

    • Facilities, Price, Rating, Location, Type of Accommodation, Free Cancellation, Popularity, and Track Prices: Allows guests to filter and compare properties based on their preferences.
  5. Price Tracking:

    • Automatic Price Collection: Compares prices from multiple booking portals to find the best deals, helping guests save money.
  6. AI-Powered Features:

    • AI Mode: Provides personalized recommendations for vacation rentals based on the guest's preferences.
    • Flexible Search: Allows guests to select travel dates and find available offers.
    • Nearby Accommodations: Shows available stays within a short distance, ideal for weekend getaways.
    • Intuitive Search Filters: Helps guests find properties that meet their needs quickly.
    • Wishlist: Allows guests to save favorite homes for future reference.
  7. Transparent Pricing:

    • Pay-What-You-See Pricing: Displays total prices, including taxes and fees, to avoid surprises during checkout.
  8. Customer Support:

    • Multichannel Support: Offers support via phone, email, and chat, ensuring excellent guest relations.
  9. Booking Platform:

    • Seamless Booking Process: Acts as a middleman between travelers and vacation rental websites, handling bookings efficiently.
  10. Customer Support for Hosts:

    • Account Support: Provides assistance to property owners, including help with guest communications and booking issues.

These features and benefits make HomeToGo a comprehensive and user-friendly platform for both travelers and property owners.

Hometogo Pricing

HomeToGo is a platform that allows users to find and compare vacation rentals from thousands of providers worldwide. The final price of a property can be found on the website, and it may include any extra costs or consumption fees. The price can be per person or for the whole property. Users can also change the displayed currency.

The platform has introduced Pay-What-You-See Pricing, which lets users see the total price, including taxes and fees, when comparing homes. This feature helps to avoid unwanted surprises upon checkout.

For property owners, listing a property on HomeToGo is free. There are no commission fees on bookings, no listing fee, and no hidden “guest fees”.

Please note that the actual prices can vary depending on the property, location, and time of booking. For the most accurate pricing information, it's recommended to check the HomeToGo website directly.

Payment Method

Payment methods on HomeToGo.com vary depending on the property. The available payment options for each property are listed under "Payment methods" on the property details page or within the booking form. Each provider on the website decides independently which payment methods they will accept.

Payment conditions for vacation rentals are determined by local providers. Detailed information about the payment conditions can be found at the bottom of the property details page under the "Terms & conditions" section after selecting the dates. This ensures understanding of the payment obligations before making a booking.

If a specific payment method is preferred, consider browsing additional rentals that meet this preference. Currently, there is no search filter available for specific payment methods.

Hometogo FAQs

FAQ

Hometogo Alternatives

Top 10 HomeToGo.com alternatives:

  1. Airbnb - A global network of accommodations offered by locals.
  2. Expedia - A one-stop travel site for vacation planning.
  3. VRBO - Popular for vacation rentals in the US.
  4. Vacasa - Professionally managed vacation rentals.
  5. HolidayHomes - Searches multiple travel sites for vacation rentals.
  6. RentByOwner - Offers vacation rentals, cottages, villas, and cabins.
  7. Holidu - Another vacation rental search engine.
  8. AllTheRooms - Comprehensive accommodation search engine.
  9. Gathern - Provides various vacation rental options.
  10. BAANDY - Platform for home swapping and authentic travel experiences.
FAQ

Hometogo Return Policy?

HomeToGo's return policy depends on the rules of the place you booked. These rules were shown during the booking process. If a refund is approved, it will be sent back to the payment method used. Refunds usually take 1 to 2 business days to process, but sometimes it might take longer depending on the bank or payment service. The amount refunded will be based on the booking terms agreed to. Service fees are not refundable. If the booking confirmation mentions a third-party payment service, the refund process will follow their guidelines. If the refund hasn't shown up, contact HomeToGo to resolve the issue.

FAQ

How To Open A Hometogo Account?

To open an account on HomeToGo.com, follow these steps:

  1. Visit the HomeToGo website and click on the "My Account" icon located in the top right corner.
  2. Choose to register using Facebook, Google, or your email address.
  3. Follow the prompts to complete the registration process.

Creating an account allows access to Wish Lists, review and manage past and future bookings, and update newsletter subscriptions.

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